At Madinah Delights, we take pride in delivering premium-quality dates. If you are not satisfied, please review our policy below.

1. Eligibility for Returns

Due to the perishable nature of food products, returns are accepted only if:

  • The product is damaged during transit

  • The wrong item was delivered

  • The product is expired or unfit for consumption upon delivery

2. Return Request Timeline

All return or refund requests must be raised within 24 hours of delivery, along with clear images of the product and packaging.

3. Refund Process

Once the issue is verified:

  • A replacement or refund will be issued at our discretion

  • Refunds will be processed to the original payment method within 7–10 business days

4. Non-Returnable Items

  • Products opened or partially consumed

  • Orders delayed due to incorrect address or customer unavailability

5. How to Request a Refund

Please email us with your order ID and issue details at:

📧 E: info@madinahdelights.com